Requests & Precautions when ordering

We post past works on our official website and on social media such as Instagram to help customers visualize as much as possible.
We do our best to accommodate your requests, but design is greatly affected by differences such as ring size and stone size, so the designer must actually draft plans before concrete figures like height and width can be determined. Our professional craftsmen will make proposals taking balance into account so the stone size and overall proportions are harmonious, therefore we cannot accept orders that demand "100% the same" as past works or submitted full-custom design images. We may refuse orders from customers who wish to point out minute differences based on abstract or subjective impressions of our proposals. While we will do our best to meet your requests, please ask any questions in advance and place your order only after you are satisfied.

After applying to purchase a product and completing payment, cancellations and refunds are not possible. Please be sure to check our Cancellation Policy for details.

Due to the nature of our products, returns and exchanges are not accepted. Please be sure to check our Cancellation Policy for details.
Also, please understand that if a customer causes trouble with us regarding returns, exchanges, cancellations, etc., we will refrain from conducting future transactions with that customer.

Images of completed jewelry may be posted on RADIANN's website and on our social media channels. Please be aware of this in advance.